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Your search returned 306 patents.
( 379/309 in Current US Classification ) |
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| 1 2 3 4 |
| Patent ID | Title | Date Filed |
| 6205215 | Method of and system for providing network-initiated multilingual operator assistance
| July 1, 1998 |
| 6201863 | Personal desktop router
| February 19, 1997 |
| 6201804 | Network telephony interface systems between data network telephony and plain old telephone service including CTI enhancement
| March 9, 1998 |
| 6198814 | System and method for entering call outcome records in a computer database in an outbound predictive dialing application
| October 17, 1997 |
| 6192122 | Call center agent selection that optimizes call wait times
| February 12, 1998 |
| 6185291 | Personal desktop router
| February 10, 1997 |
| 6181776 | Network management of automatic call distributor resources
| December 24, 1997 |
| 6178240 | Method and apparatus for entertaining callers in a queue
| November 5, 1999 |
| 6175617 | Key telephone apparatus with [automatic] call distribution function
| June 4, 1999 |
| 6173053 | Optimizing call-center performance by using predictive data to distribute calls among agents
| April 9, 1998 |
| 6173052 | Blending communications in a call center
| March 3, 1997 |
| 6163607 | Optimizing call-center performance by using predictive data to distribute agents among calls
| November 3, 1998 |
| 6163536 | Communication system including a client controlled gateway for concurrent voice/data messaging with a data server
| June 11, 1997 |
| 6160875 | Method of managing overload of message in the communication system
| September 14, 1998 |
| 6157711 | Multiple party telephone control system
| March 7, 1997 |
| 6157655 | Method for estimating telephony system-queue waiting time in an agent level routing environment
| December 11, 1998 |
| 6148074 | Personal desktop router
| June 4, 1997 |
| 6134318 | System and method for telemarketing through a hypertext network
| March 19, 1997 |
| 6128380 | Automatic call distribution and training system
| August 24, 1998 |
| 6125178 | Method and apparatus for enabling interaction between callers with calls positioned in a queue
| September 22, 1999 |
| 6118866 | Emergency call load management for call centers
| August 3, 1998 |
| 6111947 | Intelligent services network adjunct processor
| December 2, 1996 |
| 6091811 | Ringing technique in automatic call distribution
| November 13, 1997 |
| 6088441 | Arrangement for equalizing levels of service among skills
| December 17, 1997 |
| 6081592 | Automatic call-work director
| August 4, 1997 |
| 6061440 | Intelligent switching system for voice and data
| November 30, 1998 |
| 6061347 | ACD with packet data based agent interconnect
| March 3, 1998 |
| 6055307 | System and method for selecting agent destinations and monitoring calls made to network customers
| June 28, 1996 |
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