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| Patent ID | Title | Date Filed |
| 7027585 | Web callback through multimedia devices
| May 28, 2002 |
| 7027584 | Method for signaling and processing incoming calls for a call center
| December 12, 2000 |
| 7023965 | Apparatus and method for displaying a name of a speaker on a telecommunication conference call
| July 17, 2002 |
| 7023586 | Communication apparatus and e-mail communication method
| December 18, 2000 |
| 7020262 | Web based personal directory
| February 12, 2004 |
| 7016481 | Remote internet telephony device
| December 11, 2000 |
| 7016341 | Multimedia call center
| November 20, 2003 |
| 7012996 | System and method for operating a highly distributed interactive voice response system
| May 21, 2003 |
| 7010115 | System and method for predictive contacts
| February 19, 2002 |
| 7010109 | Digital recording of IP based distributed switching platform
| March 14, 2005 |
| 7010106 | Digital recording of IP based distributed switching platform
| August 28, 2001 |
| 7006607 | Method and apparatus for recording and automated playback of personal agent greetings in a communication-center environment
| August 26, 2002 |
| 7006606 | Sponsored information distribution method and apparatus
| October 18, 1999 |
| 7006487 | Voice frame network gatekeeper-to-intelligent peripheral interface method and apparatus
| June 30, 2000 |
| 7003090 | Method of establishing a communication channel to intelligent support for ebusiness applications
| May 3, 2002 |
| 7003085 | Customer service process for remotely assisting users of telephone and modem systems
| September 12, 2002 |
| 6999577 | Multi-user call waiting
| October 1, 2003 |
| 6996222 | Call-associated data transfer among multiple telecommunication switches
| September 24, 2001 |
| 6985943 | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
| October 10, 2002 |
| 6985576 | Method and apparatus for automatic call distribution
| December 2, 1999 |
| 6983044 | Relationship building method for automated services
| June 27, 2001 |
| 6981020 | Apparatus and methods for routing electronic mail in a processing center
| May 5, 2000 |
| 6975719 | Integrated chat client with called party choice
| May 30, 2002 |
| 6970553 | Integrated chat client with calling party choice
| May 30, 2002 |
| 6961419 | Contact center data integration with enterprise applications
| April 2, 2002 |
| 6959078 | Apparatus and method for monitoring and adapting to environmental factors within a contact center
| January 24, 2000 |
| 6947537 | Methods and apparatus for using AIN techniques to facilitate servicing of calls by a group of users
| March 20, 2001 |
| 6937715 | Contact center management
| September 26, 2002 |
| 6937703 | Connection of a computer to a telephone exchange
| March 31, 1997 |
| 6934381 | Contact routing system and method
| August 16, 1999 |
| 6934379 | Multiple client remote agent network method
| November 20, 2001 |
| 6928155 | Process for including functions of an automatic call distributor system in an interactive voice response system
| March 1, 1999 |
| 6925167 | Service observing in a voice over IP telephone system
| January 8, 2002 |
| 6925162 | Method and system for negotiated call forwarding
| September 16, 1999 |
| 6920441 | Method and apparatus for building communication between agent desktop scripting applications and an outbound call software suite within a telecommunications center
| November 29, 2001 |
| 6920216 | Automatic call distribution with computer telephony interface enablement
| August 19, 2002 |
| 6914897 | System and method for accessing radio programs using a data network telephone in a network based telecommunication system
| February 29, 2000 |
| 6912272 | Method and apparatus for managing communications and for creating communication routing rules
| September 21, 2001 |
| 6910189 | Method, system, and computer program product for electronic messaging mail list management
| August 30, 2001 |
| 6910072 | Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface
| March 20, 2003 |
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